FAQ

1. Payment method

VISA ,MASTER ,DINERS, AMERICAN EXPRESS, DISCOVER, Paypal

2. Pay BY Paypal Quick Check out.

If you pay the money via paypal quick check you. Please tell me the shipping info and Tel. You could send email to us by swordsfactory@gmail.com

3. Do I must creat an account to place order?

No, you can place order without login just fill the nessary information we need to deliver the shoes to you. Such as: Shipping information, e-mail address, Phone number and so on.

5. How long does my order take to arrive?

When we receive the payment, we will start making product that you ordered. Most of Our products are handmade by the expert(Shokunin). So it takes 1 week(shortest creation period) - 2week(longest creation period) for him that he make it. When we finished making your ordering product and shipping it to you.

It usually takes 5-7 business days from time of shipment to arrival. Due to international customs it can take up to 20 working days.  

[Attention for tax ,duty and permission of the importation of your country.]

Tax and duty Many of countries, there should be NO tax/duty charged for those ART and Antique besides accesories and re-production pieces. However there are some exceptions and might cause certain import tax or might need due documentations for approval of Japanese sword and matchlocks. We would suggest to consult with local custom officer to verify involved import duty or tax at destination and local Commissioner of Police, Arms & Explosives Branch(or retalive organization) for approval/permission of the importation. Those duty or tax at destination,any other fee outside Japan and permission of importation is at buyers risk. 

[About Shipping]

We send your parcel by EMS( It's Free shipping for you)

[AFTER RECEIPT OF GOODS]

Please check the goods when you receive. If there is any defects, please claim for damage to post office. EMS cost is included the insurance. If you find damage of product by in transit.The first thing you have to do is bringing broken products and package to the your post office and then they admitted the product is damaged they pay for you. That is the regular EMS insurance system.

4. Customer Swords

If you want to change the tsuba, saya or carving letters please tell us. Sometimes it's free for you.Visit here  

EX.